Using an LSP

Complaints against LSPs

Unhappy man

All registered Language Service Professionals (LSPs) have agreed to abide by a Code of Practice. This covers important areas such as confidentiality, impartiality and professional conduct. 

The advantage of using registered LSPs is that you can make a complaint if you are unhappy with the service you have received.

Many difficulties can be solved by discussing them directly with the LSP you have used. If you hired the LSP through an agency, then they should have their own complaints procedure that you may wish to follow.

However, if you do not feel you can make a direct complaint, then you can make a complaint about a registered LSP to:

  • The Independent     Registration Panel (IRP) if it     is a BSL/English Interpreter
  • The ACE/Deafblind     Registration Panel for     Lipspeakers, Speech to Text     Reporters, LSPs Deafbline Manual and Electronic or Manul Notetakers.


Complaints must be made in writing (or on DVD if presented in BSL), addressed to the appropriate Registration Panel at CACDP. Contact details can be found on the ‘Contact Us’ section of the website.

You can view the Codes of Practice and the Complaints and Disciplinary Procedure for each category of Language Service Professional (LSP) by clicking on links opposite.

Copies of these documents for BSL/English Interpreters are available in BSL on DVD. Please contact CACDP for details.